Terms of Use

 

GENERAL INFORMATION

• You are required to complete a registration form and make full payment to confirm your enrolment. We need at least two working days to process your enrolment. We do not allow same day enrolments/commencements.

• You are advised to make payment as soon as possible as time slots are on a first come first served basis. We only reserve slots after full payment has been made.

• All fees are quoted in Singapore Dollars (SGD).

• We accept: PayNOW, Bank Transfers, NETS, Credit Cards (VISA/MASTER/AMEX) & Cash.

• We have a strict no refund policy for all fees paid.

• Please contact the school directly for ALL administrative matters.

LESSON & FEE STRUCTURE

• We offer 4, 12 and 24 lesson packs, with discounts available for 12 and 24 lesson packs.

• Lesson pack fees are due for renewal when all lesson credits have been used.

• Each lesson pack has varying validity periods. Lessons not completed within the validity period will be forfeited.

• Regular lesson slots will be automatically fixed on your attendance sheet once a slot and commencement date has been agreed upon.

• Regular lesson slots cannot be changed in the middle of a package, any changes will only take effect from the next package onwards. You can however, opt to do makeup lessons should you no longer be able to have lessons on your regular slots mid package.

• A late fee charge of $20.00 will be incurred for payments made after the due date.

• Lessons are non-transferable unless approved by the management.

• Lesson packs cannot be shared between instruments. Each lesson pack is respective to one instrument.

• There will be no time extensions should students turn up late for lessons.

• There will be a prorated course fee adjustment (top up) should a weekday student request to reschedule their lesson(s) to a weekend.

• There will be no course fee adjustments should a weekend student request to reschedule their lessons to a weekday.

• In the event the school requests a weekday student to reschedule lessons to a weekend, no top-up will be required.

• In the event the school requests a weekend student to reschedule lessons to a weekday, the lessons will be prorated and the appropriate amount will be offset in your next fee payment.

• A maximum of one parent/guardian is only allowed to sit in during a trial lesson.

MAKEUPS / CANCELLATION POLICY

STUDENT CANCELLATIONS

• General cancellations have to be made 24 hours before your lesson time.

• Cancellations made within 24 hours prior to lesson time is considered as an emergency.

• Make-up lessons are compulsory and are required to be completed within 2 months from the lesson cancellation date.

• Make-up lessons that are not completed within the validity period will be forfeited.

• Makeup lessons cannot be cancelled or rescheduled, regardless of reason. Makeup lessons will be forfeited should you be unable to attend.

• Emergency cancellations will be reviewed on a case by case basis by the management.

• Cancellations due to illnesses must be done 4 hours before the scheduled lesson time and be supplemented with a valid Medical Certificate to qualify for makeup lessons.

• You may submit requests to extend your validity period. Requests will be reviewed on a case by case basis by the management.

• You will be responsible for contacting the school to arrange for makeup lessons.

SCHOOL CLOSURE & CANCELLATIONS

• You are not required to do a make-up in the event of a school closure or cancellation.

• In the event of the aforementioned, your lesson will automatically turn into a lesson credit.

• We highly recommend that you opt for a substitute teacher in the event of your regular teacher being ill or unavailable.

• For consistent learning and progression in your instrument, we highly recommend that you schedule a make-up lesson.

• We are closed on these public holidays for 2024:

  • New Year’s Day - 1 January

  • Chinese New Year - 9 - 11 February

  • Good Friday - 29 March

  • Hari Raya Puasa - 10 April

  • Labour Day - 1 May

  • Vesak Day - 22 May

  • Hari Raya Haji - 17 June

  • National Day - 9 Aug

  • Deepavali - 31 October

  • End of year holiday - 24 Dec - 1 Jan (Lessons resume on 2 Jan 2025)

• You can also refer to our closure dates here.

• On public holidays that we are closed, the fees will be prorated as it will be considered as a cancellation done by the school.

TERMINATION

• Notification of course termination has to be informed at least one month in advance and in written form. Your deposit will be forfeited if official notice is not given.

• Any temporary stoppage of lessons will be deemed as a withdrawal from the school and any outstanding lessons and deposit will be forfeited.

• We reserve the right to terminate the enrolment of a student immediately with no refund in the event that:

i) the student or parent/guardian does not contact the school after missing lessons for 2 consecutive weeks.

ii) the student or parent/guardian is found to be unruly towards any of our staff members. We do not condone bullying.

PRIVACY POLICY

By enrolling as a student, you agree that Thunder Rock School Pte Ltd may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by our organisation as a result of your enrolment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy:

- The processing of enrolment as a student to Thunder Rock School Pte Ltd.

- To contact you or your emergency contact regarding lessons, news, updates and others via information provided.

- Your information will be provided to Music Examination Boards, Music Performance Platforms/Venues or other organisations when required. You will be notified when your information is needed by any aforementioned.
You reserve the right to remove your information upon notice of course termination. Otherwise, your information will be retained and you may receive further news and updates regarding the school.

Thunder Rock School Pte Ltd owns and is allowed to use any photos/videos taken at our school/school events of registered students on any platform.

Thunder Rock School Pte Ltd reserves the right to change our terms & conditions at anytime without prior notice.